UPS Servicing & Maintenance
Planned servicing that keeps uninterruptible power actually uninterruptible, with a maintenance record that survives every contractor change.
A UPS only protects you if it works at the moment power fails. The most common cause of UPS failure is not the UPS itself but neglected batteries and missed servicing. Veritas MEP delivers planned UPS servicing that keeps the system ready, and just as importantly, records every visit so the maintenance history is permanent and verifiable rather than scattered across contractor inboxes.
UPS servicing covers the full system: battery testing and impedance measurement, capacitor and fan condition, rectifier and inverter checks, bypass operation, alarms and communications, environmental conditions, and load and runtime verification. Battery condition is tracked over time so end-of-life replacement is planned, not discovered during an outage. Servicing follows IEC/AS 62040 principles and manufacturer schedules.
Each service visit creates a structured record against the asset: what was checked, what was found, what was replaced, and the compliance result, with photographs and meter readings. This feeds an asset maintenance register and a service certificate. When the maintenance contractor changes, the history stays with the asset because it lives on the Veritas Ledger, not on a departing provider system.
Veritas MEP services single and three-phase UPS across data centres, hospitals, control rooms, and critical facilities Australia-wide, with planned-preventive schedules, battery-replacement programmes, and reactive support.
Deliverables
What's Included
Methodology
Our Process
Asset Onboarding
UPS units and battery strings are registered against the building with make, model, rating, install date, and battery age, establishing the baseline maintenance record.
Planned Service Visit
Technicians perform the scheduled service: battery impedance and condition, capacitor and fan checks, rectifier/inverter/bypass operation, alarms, communications, and load/runtime verification.
Findings and Battery Tracking
Results are recorded against the asset, with battery condition trended over time to forecast replacement before failure rather than after an outage.
Certificate and Register Update
A service certificate is issued and the asset maintenance register is updated with tasks completed, parts replaced, faults raised, and the compliance result.
Anchoring and Continuity
The service record and certificate are anchored to the Veritas Ledger, so the full servicing history remains with the asset regardless of contractor changes.
Technical Data
Technical Specifications
| Systems | Single and three-phase UPS |
| Battery testing | Impedance, condition, runtime verification |
| Service basis | IEC/AS 62040 and manufacturer schedules |
| Records | Service certificate + asset maintenance register |
| Continuity | History anchored to the Veritas Ledger |
| Coverage | All Australian states and territories |
Compliance
Australian Standards
AS 62040 / IEC 62040
Uninterruptible Power Systems (UPS)
Defines UPS performance, safety, and the basis for servicing and verification of UPS systems.
AS/NZS 3000:2018
Electrical Installations (Wiring Rules)
Governs the electrical installation and safety requirements applicable to UPS connection and maintenance work.
AS/NZS 4755
Demand Response / Electrical Equipment
Relevant to interface and control aspects where UPS systems integrate with building electrical management.
NCC 2022 Vol 1, Section E
Services and Equipment
Frames the building-services context where UPS supports essential and critical systems.
FAQ
Frequently Asked Questions
How often should a UPS be serviced?
Most critical UPS systems are serviced two to four times per year, with at least one comprehensive service annually, in line with manufacturer recommendations and the criticality of the load. Battery condition in particular benefits from regular checks because batteries are the most common failure point and degrade gradually. The right frequency depends on the system, the environment, and how critical the protected load is.
Why do UPS batteries fail and how do you prevent it?
Batteries degrade with age, temperature, and charge cycling, and a single weak cell can compromise an entire string. We measure impedance and condition at each visit and trend it over time, so degradation is visible well before failure. This lets battery replacement be planned and budgeted rather than discovered during the outage the UPS was meant to ride through. Trending the data across visits is only possible because the records persist on the Veritas Ledger.
What happens to my service history if we change maintenance contractors?
That is exactly the problem Veritas MEP solves. Normally, the servicing history lives in the outgoing contractor system and is lost or fragmented at handover. With Veritas MEP, every service record, certificate, and the asset register are anchored to the Veritas Ledger against the building, so the history stays with the asset. A new contractor, or you, can see the full maintenance record regardless of who performed past work.
Do you provide reactive support as well as planned servicing?
Yes. Planned-preventive servicing reduces failures, but we also provide reactive and emergency support for faults and alarms. Reactive attendances are recorded against the same asset record, so the full picture, planned and reactive, stays together and verifiable. This also helps identify recurring issues that planned servicing or a battery replacement should address.
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Available Across Australia
We deliver ups services in all major Australian cities. Select a location for city-specific information.
Sectors
Industries We Serve
Our ups services are tailored to the specific requirements of each sector.
Get started with ups
Contact our team for a scope discussion and quote. We respond within one business day.